Contact
99% of clients felt comfortable asking questions about their treatment.
Phoenix Counseling Center has locations across Gaston, Lincoln and Cleveland counties.
Not sure which facility is best for you?
24-Hour Crisis Line
855-5CRISIS (855-527-4747)
We’ll direct you to the location where you can get the help you need.
Shelby Outpatient Office
804 N. Lafayette Street, Suite 2
Shelby, NC 28150
phone (704) 476-4106
fax (704) 481-7581
Hours: M-F 8am-5pm
Cleveland Crisis & Recovery Center
609 N Washington Street
Shelby, NC 28150
phone (704) 751-3693
fax (704) 751-3992
Hours: 24/7/365
Gastonia Outpatient Office
2505 Gaston Memorial Drive
Gastonia, NC 28054
phone (704) 842-6359
fax (704) 854-4860
Hours: M-TH 8am-5pm // Friday 8am-12pm
Gaston Crisis & Recovery Center
2505 Gaston Memorial Drive
Gastonia, NC 28054
phone (704) 854-4196
fax (704) 854-4200
Hours: 24/7/365
Lincoln Outpatient Office
510 S Aspen Street
Lincolnton, NC 28092
phone (704) 735-7325
fax (704) 735-7370
Hours: M-F 8am-5pm
Gaylain's House of Hope Halfway House for Women
phone (704) 240-9453
fax (704) 240-9431
Hours: 24/7/365
Administrative Offices
839 Majestic Court – Suite 1
Gastonia, NC 28054
phone (704) 396-6747
fax (704) 671-2553
Hours: M-F 8am-5pm
Our Team
We’ve put together a team of experienced and dedicated professionals who are deeply committed to helping families and individuals in need.
INPATIENT TEAM
ClevelandCrisisCenter@phoenixcc.us / (704)751-3693
GastonCrisisCenter@phoenixcc.us / (704)854-4196
OUTPATIENT TEAM
GastoniaOutpatient@phoenixcc.us / (704)842-6359
LincolnOutpatient@phoenixcc.us / (704)735-7325
ShelbyOutpatient@phoenixcc.us / (704)476-4106
LEADERSHIP TEAM
Kevin Oliver, Co-Founder
Chief Executive Officer
Celine Villax
Chief Financial Officer
Vacant
Chief Outpatient Clinical Officer
Vacant
Quality Management & Information Officer
Kristen Litvak
Chief Inpatient/Mobile Crisis Officer
GENERAL MANAGEMENT TEAM
Kim Costner
Health Information Management Coordinator
Dana Teague
Information Technology Director
Janet Cannon
Shelby Outpatient Clinical Manager
Cathy White
Lincolnton Outpatient Clinical Manager
Vacant
Gaston Outpatient Clinical Manager
John Weatherford
Human Resource Director
Vacant
Crisis RN Manager
Vacant
Cleveland Crisis Services Director
Saundra Crego
Gaylain’s House of Hope Residential Manager
Vacant
Chief Outpatient Clinical Officer
Kristen Litvak
Chief Inpatient/Mobile Crisis Clinical Officer
Request Client Handbook
The Client Handbook contains helpful information about Phoenix services, programs and therapies. It also outlines your rights and responsibilities as someone who uses our services. We encourage you to keep this guide handy for reference.
Provide Feedback / Complaint
Please tell us how we’re doing.
If you’ve had a great Phoenix experience, we’d love to hear about it. And if your experience was unsatisfactory in any way, please contact us — we’d really like to hear about that too. Your feedback is important because it helps us to provide the best care possible.
Please contact us:
Email: feedback@phoenixcc.us
Or call: 704-682-9884
SERVICES
Our first goal is to relieve the immediate pain and trauma resulting from the crisis. The next step is to provide the ongoing support that’s needed for long-term healing or recovery.
SIX LOCATIONS
Wherever you are in Gaston, Lincoln or Cleveland counties, we’re ready to help. We have two Crisis & Recovery Centers, three outpatient facilities, a Mobile Crisis Team and a halfway house for women’s substance abuse.
HELP AVAILABLE 24/7/365
Our Gaston and Cleveland Crisis and Recovery Centers are open 24/7/365 — and our 24-Hour Crisis Line is always available every hour, every day of the year.
AFFORDABLE FOR ALL
At Phoenix, we believe cost should never be a barrier to getting the help you need. Our services are available on a sliding scale, which means you pay what you can afford. We also accept Medicaid and health insurance policy payments.
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