Need help? 24-Hour Crisis Line: 855-5CRISIS (855-527-4747)


99% of clients felt comfortable asking questions about their treatment.

Phoenix Counseling Center has locations across Gaston, Lincoln and Cleveland counties.

Not sure which facility is best for you?

24-Hour Crisis Line 

We’ll direct you to the location where you can get the help you need.

Shelby Outpatient Office

(Ollie Harris Center)
200-2 S Post Rd.
Shelby, NC 28152

phone (704) 476-4106 
fax  (704) 481-7581
Hours: M-F 8am-5pm

Cleveland Crisis & Recovery Center

609 N Washington Street
Shelby, NC 28150

phone  (704) 751-3693 
fax  (704) 751-3992
Hours: 24/7/365

Gastonia Outpatient Office

2505 Gaston Memorial Drive
Gastonia, NC 28054

phone  (704) 842-6359 
fax  (704) 854-4860
Hours: M-TH 8am-5pm // Friday 8am-12pm

Gaston Crisis & Recovery Center

2505 Gaston Memorial Drive
Gastonia, NC 28054

phone  (704) 854-4196 
fax  (704) 854-4200
Hours: 24/7/365

Lincoln Outpatient Office

510 S Aspen Street
Lincolnton, NC 28092

phone  (704) 735-7325 
fax  (704) 735-7370
Hours: M-F 8am-5pm

Gaylain's House of Hope Halfway House for Women

phone  (704) 240-9453 
fax  (704) 240-9431
Hours: 24/7/365

Administrative Offices

839 Majestic Court – Suite 1
Gastonia, NC 28054

phone  (704) 396-6747
fax  (704) 671-2553
Hours: M-F 8am-5pm

Our Team

We’ve put together a team of experienced and dedicated professionals who are deeply committed to helping families and individuals in need.

INPATIENT TEAM / (704)751-3693 / (704)854-4196

OUTPATIENT TEAM / (704)842-6359 / (704)735-7325 / (704)476-4106


Kevin Oliver, Co-Founder
Chief Executive Officer

Denise Oliver, Co-Founder
Chief Business Operations Officer

Celine Villax
Chief Financial Officer

Denise Whitener
Human Resources Director



Becky Jones
Chief Outpatient Clinical Officer

Beth Brown
Quality Management & Information Officer

Cheryl Billings
Chief Inpatient/Mobile Crisis Officer


Jennifer Adams
Quality Management Coordinator

Kim Costner
Health Information Management Coordinator

Dana Teague
Information Technology Director

Gi Koontz
Shelby Outpatient Clinical Manager

Carolina Abello
Lincolnton Outpatient Clinical Manager

Rhonda Nordan
Gaston Outpatient Clinical Manager

Glenda Dubetsky
Lincolnton Site Manager



Sharon Land
Cleveland Crisis RN Manager

Jerry Utt
Cleveland Crisis Services Director

Dawn McKay
Gaston Crisis Manager

Saundra Crego
Gaylain’s House of Hope Residential Manager

Becky Jones
Chief Outpatient Clinical Officer

Cheryl Billings
Chief Inpatient/Mobile Crisis Clinical Officer

Request Client Handbook

The Client Handbook contains helpful information about Phoenix services, programs and therapies. It also outlines your rights and responsibilities as someone who uses our services. We encourage you to keep this guide handy for reference.

Provide Feedback / Complaint

Please tell us how we’re doing.

If you’ve had a great Phoenix experience, we’d love to hear about it.  And if your experience was unsatisfactory in any way, please contact us — we’d really like to hear about that too. Your feedback is important because it helps us to provide the best care possible.

Please contact us:
Or call: 704-682-9884


Our first goal is to relieve the immediate pain and trauma resulting from the crisis. The next step is to provide the ongoing support that’s needed for long-term healing or recovery.  


Wherever you are in Gaston, Lincoln or Cleveland counties, we’re ready to help. We have two Crisis & Recovery Centers, three outpatient facilities, a Mobile Crisis Team and a halfway house for women’s substance abuse.


Our Gaston and Cleveland Crisis and Recovery Centers are open 24/7/365 — and our 24-Hour Crisis Line is always available every hour, every day of the year.


At Phoenix, we believe cost should never be a barrier to getting the help you need. Our services are available on a sliding scale, which means you pay what you can afford. We also accept Medicaid and health insurance policy payments.