99% of clients felt comfortable asking questions about their treatment.
Phoenix Counseling Center has locations across Gaston, Lincoln and Cleveland counties.
Not sure which facility is best for you?
24-Hour Crisis Line
We’ll direct you to the location where you can get the help you need.
Gaylain's House of Hope Halfway House for Women
phone (704) 240-9453
fax (704) 240-9431
We’ve put together a team of experienced and dedicated professionals who are deeply committed to helping families and individuals in need.
Kevin Oliver, Co-Founder
Chief Executive Officer
Denise Oliver, Co-Founder
Chief Business Operations Officer
Chief Financial Officer
Clinical Services Officer
Quality Management & Information Officer
Crisis Services Officer
GENERAL MANAGEMENT TEAM
Human Resources Director
Quality Management Coordinator
Health Information Management Coordinator
Information Technology Director
Shelby Outpatient Clinical Manager
Lincolnton Outpatient Clinical Manager
Lincolnton Site Manager
Cleveland Crisis RN Manager
Gaston Crisis Services Director
Gaston Crisis RN Manager
Gaston Crisis/Guardianship Manager
Gaylain’s House of Hope Residential Manager
Mobile Crisis Clinical Manager
Chief Outpatient Clinical Officer
Chief Inpatient Clinical Officer
Request Client Handbook
The Client Handbook contains helpful information about Phoenix services, programs and therapies. It also outlines your rights and responsibilities as someone who uses our services. We encourage you to keep this guide handy for reference.
Provide Feedback / Complaint
Please tell us how we’re doing.
If you’ve had a great Phoenix experience, we’d love to hear about it. And if your experience was unsatisfactory in any way, please contact us — we’d really like to hear about that too. Your feedback is important because it helps us to provide the best care possible.
Please contact us:
Or call: 704-842-6384
Wherever you are in Gaston, Lincoln or Cleveland counties, we’re ready to help. We have two Crisis & Recovery Centers, three outpatient facilities, a Mobile Crisis Team and a halfway house for women’s substance abuse.
At Phoenix, we believe cost should never be a barrier to getting the help you need. Our services are available on a sliding scale, which means you pay what you can afford. We also accept Medicaid and health insurance policy payments.