Need help? 24-Hour Crisis Line: 855-5CRISIS (855-527-4747)

Change of services during covid-19

We encourage you to stay informed and follow all necessary precautions to avoid getting sick.  Stay prepared for COVID-19 by getting the latest information directly from reliable sources.

Phoenix Counseling and Crisis Centers are continuing to provide services during the Coronavirus (COVID-19) Crisis. 

For Outpatient Mental Health or Substance Use Services please call,

–  (704) 842-6359 Gaston

–  (704) 735-7325 Lincoln

–  (704) 476-4106 Cleveland

If you are seeking Crisis / Detox / Residential Services for a Substance Use or Mental Health issue, please call or present to one our crisis units,

–  2505 Gaston Memorial Drive, Gastonia – (704-854-4196)

–  609 N. Washington Street, Shelby – (704-751-3693)

While some of our staff are working remotely during this time, we are still available to assist you.  Stay safe, and we look forward to working with you. 

If you are having a Substance Use or Mental Health Emergency, please call   (855) 527-4747  (855-5-CRISIS)  for our Mobile Crisis line (24/7/365)



Our first goal is to relieve the immediate pain and trauma resulting from the crisis. The next step is to provide the ongoing support that’s needed for long-term healing or recovery.  


Wherever you are in Gaston, Lincoln or Cleveland counties, we’re ready to help. We have two Crisis & Recovery Centers, three outpatient facilities, a Mobile Crisis Team and a halfway house for women’s substance abuse.


Our Gaston and Cleveland Crisis and Recovery Centers are open 24/7/365 — and our 24-Hour Crisis Line is always available every hour, every day of the year.


At Phoenix, we believe cost should never be a barrier to getting the help you need. Our services are available on a sliding scale, which means you pay what you can afford. We also accept Medicaid and health insurance policy payments.