General Definition: This position is responsible for the clinical management of PCC’s Substance Abuse, Mental Health, and Dual Diagnosis, Cleveland Crisis & Recovery Center and Peer Support Services in Shelby, NC. Primary responsibility is for leadership and oversight of operations of clinical staff and peer support services. Oversight of programmatic services, performance management of clinical staff, clinical supervision, maintaining compliance with organizational policy and procedure, quality management and utilization review of clinical and programmatic services, assisting in the hiring process for clinical staff, and program development. Individuals in this position could additionally be required to provide intake services to Substance Abuse, Mental Health, and Dual Diagnosis Consumers.
Performance Expectations (Quality and Quantity):
- Shall demonstrate the use of appropriate knowledge/skill/judgment and provide appropriate initiation and identification of appropriate care through services that evidence quality, performance, and meet the needs of persons served. Performance expectations shall include:
- Knowledge and use of the clinical process to achieve positive outcomes. This shall include: evaluation/assessment; service/treatment planning, intervention technique(s); and, aftercare/transition planning.
- Clinical services shall be based on models/techniques that are considered best/evidence based practice(s) as defined by the NC Division of MH/DD/SA, Purchasers of Service, and Phoenix Counseling Center. Examples include: Motivational Interviewing, Matrix, Systems of Care, Recovery, DBT, MST, Family Preservation, Cognitive Behavioral, Person Centered Planning, Strengths Based, Peer Support/Recovery Model,etc.
- May include the design, delivery, and/or referral for mental health and/or substance abuse services both internal and external to Phoenix Counseling Center. This would encompass all rules around both inpatient and outpatient services available to the client based upon their immediate or current needs.
- Accurate service and billing record documentation that clearly communicates the service(s) provided. Documentation shall maintain compliance with organizational policy/ procedure, purchaser of service requirements (NC Division of MH/DD/SA, DMA/Medicaid, Pathways LME); and, accrediting/regulatory bodies (DHR, CARF, and NC Statute/APSM rules). May be assigned primary case/service record responsibility for assigned consumers. Service Noting will be completed no later than 24 working hours of service being provided.
- Use of a community based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcomes.
- Effectively use clinical and administrative supervision to improve the quality and performance of services for consumers and organization.
- Adhering to Phoenix Counseling Center Employee Ethics Statement
- Staff should demonstrate competence in the intake and programmatic processes for both outpatient and inpatient service settings. This includes assurance of compliance with services under both the Division of Medical Assistance Clinical Policy 8A and 8C as well as the Division of MHDDSAS State Service Definitions.
- Staff should have a good working knowledge of all Crisis Services rules and Regulations as well as facility rules and guidelines for both inpatient and outpatient services and all documents/information required for admission to any of the Phoenix programs.
- Assure authorization of services is in compliance as well as all medical record documentation.
- Coordinate with Medical Record and QI coordinators to assure requirements are met.
- Staff shall utilize collaborative relationships with other provider agencies for the purpose of discharge planning, transition, and referral
- Staff shall be fully aware of and comply with outcomes requirements including but not limited to the 7/14 day follow up requirements.
- Staff should be competent to take initial medical requirements such as vitals, utilizing breathalyzer, and the use of drug screening, to identify any immediate medical threat.
- Shall demonstrate the ability to fulfill responsibilities as a clinical manager, to include, but not be limited to:
- Assist in the development and management of program expenditure and revenue budget
- Assist with implementation and management of quality improvement process as defined in PCC quality and performance improvement plan.
- Assure compliance with regulatory, accreditation, purchaser of service, and contractual requirements.
- Provide opportunities for professional growth, training and supervise assigned clinical staff.
- Conduct annual staff evaluations and establish individual supervision/training plans.
- Provide supervision to clinical staff in a manner which encourages professional growth and follows quality ethical practice guidelines. This will include staff obtaining CSAC, LCAS, CCS, etc. credentialing as required or needed
- Assist program staff in the design and implementation of evidence based and promising practices
- Assure oversight of staff’s time and attendance, approval/disapproval with time off requests.
- Assure adequate program clinical coverage.
- Completion of payroll process with Paychex.
- Completion of performance evaluations and coordination with Human Resources on staff issues.
- Shall provide marketing/outreach to community organizations and other referral sources
- Activities may include attending/participating in community meetings/activities with the goal of increasing referrals, providing education and information regarding behavioral health disorders, programs, and services, and working with community stakeholders to design new and improved behavioral health therapy services.
- Shall attend assigned training and continuing education to maintain credentialing and privileging, to include, but not limited to:
- Clinical Licensure (e.g., LCSW, LPC, LMFT, CSAC, LCAS, CCS, etc.)
- Annual Training (EBPI, CPR, First Aid, Infection Control, Consumer Rights)
- Training and certification in IVC Evaluation Process
- Shall demonstrate the ability to work/be a part of organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of Phoenix Counseling Center, Inc. Staff shall be part of crisis services management team including Nurse Manager, as well as other staff as necessary.
- Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:
- Personnel policies/procedures
- Employee Ethics/Corporate Compliance/Consumer Rights
- Service record documentation
- Shall complete other duties as assigned by supervisor.
General Knowledge and Skills (will possess at time of employment or will be expected to learn upon employment)
Knowledge of the dynamics of behavioral health and substance abuse disorders (BHSAD) and their impact upon persons served and their families; the social factors involved in (BHSAD); the up-to-date principles/techniques (evidence based/best practices) of outpatient BHSAD and their application to individuals possessing (BHSAD); the community resources available to persons with (BHSAD), to include local self-help groups; knowledge of the bio/ psycho/social/ spiritual effects of (BHSAD); and knowledge of accepted billing and service record documentation.
Skill in Demonstrated leadership skills in motivating, coaching, and directing staff. Demonstrated ability to implement Behavioral Health Care and evidence-based practices. Demonstrated knowledge of regulatory, accreditation, licensure, and purchaser of service requirements. Demonstrated administrative skills in clinical program implementation and team management/supervision. Knowledge and experience in the provision of systems of care. Possess excellent verbal and written communication skills. Ability to be self-motivated, work independently and as a team member. Grant writing skills preferred. Knowledge of HIPAA requirements.
Required Qualifications for Clinical Manager
- Master’s/Bachelor’s degree in a human services field; 5 years of related experience with the MH/SA population, 2 yrs. experience in an inpatient setting and a minimum of 1 year managerial experience in substance abuse and dual diagnosis treatment, preferably within a CARF accredited organization.
- Must possess a valid clinical licensure (associate/fully licensed) to include LCSW, LCAS, LPC, LMFT, etc.
- Achieve IVC certification within 6 months of employment as licensure permits.
- This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time.
Additional Job Requirements:
- Must have the ability to effectively communicate with other employees, the public, and persons served.
- Being “on call” by pager/phone may be required as part of this position, to include the provision of crisis intervention/management services to consumers in need.
- This position is required to provide clinical services outside of normal business hours to include nights, weekends, and holidays.
- Must have reliable transportation, have/maintain valid driver’s license, and maintain adequate automobile insurance
- Travel is required as part of this position
- Ability to operate telephone, fax machine, and computer hardware/software.
- Must have the ability to write in a manner is legible/readable/understandable.
- Willingness to work in a high stress environment that is driven by team performance