General Position Description:
Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. This may include the following levels of care/services; Detoxification, SA-Residential, Facility Based Crisis, Crisis Observation/Evaluation, Ambulatory Detox, and/or any other service assigned by supervisor. Primary duties include supporting the medical and clinical services being provided to consumers, to include; maintaining a safe and therapeutic environment, assisting consumers with basic needs, e.g., providing bedding/towels, assisting with meal preparation, washing clothing, motivational counseling to enhance service delivery, transportation, and other duties assigned by supervisor, assists the manager in assuring compliance with policy and procedures, licensure rules, and safety procedures. Will answer Crisis Unit phone lines, and take temperatures of non-employee individual’s entering the Inpatient Crisis Unit. Will have responsibilities for staff scheduling and assuring staff ratios are maintained. Will serve as Safety Officer for the designated site,after completion of appropriate training. Will assist Crisis Unit Manager with ordering supplies and shopping for their respective Crisis Unit.
Performance Expectations and Competencies
1. Shall demonstrate the use of knowledge/skill/judgment and provide24/7/365 crisis management services that evidence ethical performance, and meet the needs of persons served and other stakeholders. Performance tasks shall include, but not be limited to:
a. Under the direct supervision of a supervisor shall utilize knowledge/skill to maintain a safe and therapeutic environment and support professional services that are provided within 24/7/365 services.
b. Use of least restrictive interventions to promote consumer autonomy and assure safety for employees and other consumers on the unit.
c. Effective communication with consumers to enhance motivation and commitment to recovery process.
d. Providing basic individual and group communication and support groups.
i. Daily Meditation/orientation groups
iii. Basic Skill Development
iv . Social Activities
e. Taking accurate vital signs that include blood pressure, pulse, respirations and monitoring general health status and safety.
f. Consumer Record Documentation to include:
i. Service Notes
ii. Confidentiality and Privacy Practice Documentation
iii. General admission and referral forms.
g. Transport of consumers to community resources.
h. Use of a community based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcome, stabilize the crisis and appropriate transitions the consumer to needed services and supports
i. Shall demonstrate the ability to work/be a part of24/7/365 organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.
j. Monitoring and maintaining internal controls over consumer funds
k. Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:
• Personnel policies/procedures
• Employee Ethics/Corporate Compliance/Consumer Rights ( all CSW’s/RSW’s are required to complete upon hire and annually thereafter mandatory professional ethics training)
• Service record documentation
• Clinical Policy and Procedure
• Medication Administration ( as required by supervisor)
l. Shall complete other duties as assigned by supervisor.
General Knowledge and Skills Required for Position:
General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements (NC Division of MH/DD/SA ASAM/IPRS, DMA/Value Options, CCMH/LME, and PCC policy/procedure.
General Skill in the application of crisis assessment/prevention/intervention techniques that are considered as evidence based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.
Preferred and Minimum Position Qualifications:
1. At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Paraprofessional.
2. High School Diploma or equivalent with a minimum of 6 months clerical experience.
3. At least one (1) years’ experience in delivering clinical Crisis services and (3) years administrative experience. Credit may be given for previous crisis experience in other job positions, practicums, and internships as this experience relates to the provision of crisis services.
Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):
1. Valid driver’s license (may be waived by supervisor if individual is a certified peer support specialist or CSAC)
2. 24/7/365 shift work is required for this position which may be scheduled or unscheduled.
3. Travel is required as part of this position and may use company supplied vehicle and/or use of personal vehicle with mileage reimbursement as defined in PCC policy/procedure.
4. Must have the ability to operate telephone, fax machine, and computer hardware/software.
5. Must have the ability to write in a manner that is legible/readable/understandable.
6. Willingness to work in a high stress/risk environment that is driven by team performance
7. Transportation to and from work in various environmental conditions as 24/7 services are essential services that must operate 24/7/365. 8. Must complete and remain in compliance with the following trainings/certifications:
a. First Aid
c. EBPI, part A and B
d. Blood Borne Pathogens
e. Medication Administration
f. Others as specified by program requirements.