Need help? 24-Hour Crisis Line: 855-5CRISIS (855-527-4747)

Available Position

Work Location: Gaston / Shelby Detox

FLSA Status: non-exempt

Annual Salary Range:

Immediate Supervisor:

Positions Supervised: none

Posting Date: 10/14/2019

Closing Date:
If no date specified, posting is continuous or until filled.

Essential Equipment Used:

  1. Computer and Software to include: Microsoft office, Internet and other database software
  2. Telephone
  3. Driving of automobile
  4. Fax machine
  5. Blood pressure, temperature equipment


Job Description:

Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. This may include the following levels of care/services; Detoxification, SA-Residential, Facility Based Crisis, Mobile Crisis, Crisis Observation/Evaluation, Ambulatory Detox, and/or any other service assigned by supervisor. Primary duties include supporting the medical and clinical services being provided to consumers, to include; maintaining a safe and therapeutic environment, assisting consumers with basic needs, e.g., providing bedding/towels, assisting with meal preparation, washing clothing, motivational counseling to enhance service delivery, transportation, and other duties assigned by supervisor.

Performance Expectations

  • Shall demonstrate the use of knowledge/skill/judgment and provide24/7/365 crisis management services that evidence ethical performance, and meet the needs of persons served and other stakeholders. Performance tasks shall include, but not be limited to:
    • Under the direct supervision of a supervisor or Team Lead RN, shall utilize knowledge/skill to maintain a safe and therapeutic environment and support professional services that are provided within 24/7/365 services.
    • Use of least restrictive interventions to promote consumer autonomy and assure safety for employees and other consumers on the unit.
    • Effective communication with consumers to enhance motivation and commitment to recovery process.
    • Providing basic individual and group communication and support groups.
      • Daily Meditation
      • WRAP Groups
      • Orientation Groups
      • Exercise
      • Basic Skill Development
      • Social Activities
    • Taking accurate vital signs that include blood pressure, pulse, respirations and monitoring general health status and safety and observing self administration or medication administration as applicable.
    • Consumer Documentation to include:
      • Understanding of rules and structure of unit
      • Self medication and MAR forms.
    • Consumer Record Documentation to include:
      • Service Notes
      • Confidentiality and Privacy Practice Documentation
      • General admission and referral forms.
    • Transport of consumers to community resources.
    • Provide adequate supervision and adherence to the rules by the CTI consumers
    • Monitor and report to supervisor any issues that become apparent with a CTI consumer
    • Use of a community based team approach that utilizes the resources of the community, consumer, and treatment team, to achievepositive consumer outcome, stabilize the crisis and appropriate transitions the consumer to needed services and supports .
    • Shall demonstrate the ability to work/be a part of24/7/365 organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.
    • Monitoring and maintaining internal control of consumer funds.
    • Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:
      • Personnel policies/procedures
      • Employee Ethics/Corporate Compliance/Consumer Rights (All CSW’s/RSW’s are required to complete upon hire and annually thereafter mandatory professional ethics training)
      • Service record documentation
      • Confidentiality/HIPAA
      • Clinical Policy and Procedure
      • Medication administration(as required by supervisor)
  • Shall complete other duties as assigned by supervisor.

General Knowledge & Skills

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD);  up-to-date principles/techniques (evidence based/best practices) of  crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of  billing and service record documentation requirements, NC Division of MH/DD/SA, ASAM/MCO, CARF and PCC policy/procedure.

General Skill in the application of crisis assessment/prevention/intervention techniques that are considered as ethical evidence based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Required Qualifications

Psych Tech I

  1. At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Paraprofessional.
  2. High School Diploma or equivalent.
  3. At least one (1) year experience in delivering clinical crisis services. Credit may be given for previous crisis experience in other job positions, practicums, and internships as this experience relates to the provision of crisis services.

Psych Tech II

  1. At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Paraprofessional.
  2. High School Diploma or equivalent.
  3. Experience of 2 – 5 years of delivering clinical crisis services

Psych Tech III

  1. At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Paraprofessional.
  2. High School Diploma or equivalent.
  3. Experience of 5+ years of delivering clinical crisis services or active CAN I/II.
  4. Preference may be given for individuals that are a Certified Peer Support Specialist (or pursing certification) or Alcohol and Drug Counselor.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):

  1. Valid driver’s license
  2. 24/7/365 shift work is required for this position that may include availability by phone to work shifts and cover increased acuity on unit or as requested by supervisor.
  3. Must have the ability to lift up to 20 pounds.
  4. Must have the ability to move freely and be mobile for a minimum of 6 – 8 hours during work shift.
  5. Travel is required as part of this position and may use company supplied vehicle and/or use of personal vehicle with mileage reimbursement as defined in PCC policy/procedure.
  6. Must have the ability to operate telephone, fax machine, and computer hardware/software.
  7. Must have the ability to write in a manner that is legible/readable/understandable.
  8. Willingness to work in a high stress/risk environment that is driven by team performance
  9. Transportation to and from work in various environmental conditions as 24/7 services are essential services that must operate 24/7/365.
  10. Must complete and remain in compliance with the following trainings/certifications:
    • First Aid/CPR
    • EBPI – A/B
    • Blood Borne Pathogens
    • Medication Management
    • Defensive Driving
    • Others as specified by program requirements.