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Available Position

Work Location: Gastonia

FLSA Status: Non-Exempt

Annual Salary Range:

Immediate Supervisor: Rhonda Nordan

Positions Supervised: None

Posting Date: 11/11/2021

Closing Date:
If no date specified, posting is continuous or until filled.

Essential Equipment Used:

  • Computer and Software to include: Microsoft office, CMHC, Internet and other database software
  • Telephone
  • Driving of automobile
  • Fax machine

Job Description:

General Position Description: Under general supervision provides activities that are individualized,
recovery-focused service that allows individuals the opportunity to learn to manage their own recovery and advocacy process or any other service assigned by supervisor. Interventions of Community Support Specialists serve to enhance the development of natural supports, as well as coping and self-management skills. Interventions may include assisting with community support, transportation, crisis response, provision of both group and individual support and other duties assigned by supervisor.

Performance Expectations and Competencies
Shall demonstrate the use of knowledge/skill/judgment and provide support services that evidence quality, performance, and meet the needs of persons served and other stakeholders. Performance tasks shall include, but not be limited to:
Support Services emphasize personal safety, self-worth, confidence, and growth, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, and development of social supports, the helper principle, and effective communication skills. Services emphasize the acquisition, development, and expansion of rehabilitative skills needed to move forward in recovery.

  • Examples of specific interventions include:
    • Self Help: Cultivating the individual’s ability to make informed, independent choices. Helping the individual develop a network of contacts for information and support based on experience of the Support Specialist.
    • System Advocacy: Assisting the individual to talk about what it means to have a mental illness to an audience or group. Assisting the individual with writing a letter or making a telephone call about an issue related to mental illness or recovery.
    • Individual Advocacy: Discussing concerns about medication or diagnosis with the physician or nurse at the individual’s request based on experience of the Support Specialist. Helping the individual make appointments for psychiatric and general medical treatment when requested. Guiding the individual toward a proactive role in health care.
    • Pre-Crisis and Post Crisis Support: Assisting the individual with the development of a personal crisis plan, and/or a Psychiatric Advance Directive (PAD). This includes helping the individual to develop a wellness plan. Giving feedback to the individual on early signs of relapse and how to request help to prevent a crisis. Assisting the individual in learning how to use the crisis plan. Supporting the individual in seeking less restrictive alternatives to locked hospital facilities and Emergency Department evaluations.
    • Housing: Assisting the individual with learning how to maintain stable housing through bill paying, cleaning, and organizing his or her belongings. Assisting the individual in locating improved housing situations. Teaching the individual to identify and prepare healthy foods according to cultural and personal preferences of the individual and his/her medical needs.
    • Education/Employment: Assisting the individual in gaining information about going back to school or job training. Facilitating the process of asking an employer for reasonable accommodation for psychiatric disability (mental health day, flex time, etc.).
    • Whole Health Integration: Supporting the individual in setting personal expectations and health objectives to help accomplish overall life, health and wellness goals. Support the individual in learning and implementing incremental and measurable objectives to manage co-occurring MHSA and medical illnesses through best practice models of integrated health care.
    • Wellness and Recovery Support: Implementation of community engagement and support activities to enhance wellness and social engagement, reduce isolation, promote social and other skill development in the setting of a community wellness center.


Under the direct supervision of the supervisor shall utilize knowledge/skill to maintain a safe and therapeutic environment and support professional services.

  • Use of least restrictive interventions to promote consumer autonomy and assure safety for employees and other consumers on the unit.
  • Effective communication with consumers to enhance motivation and commitment to recovery process.

i. Providing basic individual and group communication and support groups.
ii. Orientation Groups
iii. Exercise
iv. Basic Skill Development
v. Social Activities

  • Monitoring general health status and safety.
  • Consumer Record Documentation to include:
    i. Service Notes (individual and group)
    ii. Confidentiality and Privacy Practice Documentation
    iii. Referral forms
    iv. Reports and data collection required by any grants and/or funders
  • Transport of consumers to community resources.
  • Participation, provision, and use of a community based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcome, stabilize the crisis and appropriate transitions the consumer to needed services and supports
  • Shall demonstrate the ability to work/be a part of an organizational and therapeutic team, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.
  • Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:


  • Personnel policies/procedures
  • Employee Ethics/Corporate Compliance/Consumer Rights
  • Service record documentation
  • Confidentiality/HIPAA
  • Clinical Policy and Procedure

Shall complete other duties as assigned by supervisor.

General Knowledge and Skills Required for Position:
General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements (NC Division of MH/DD/SA ASAM/IPRS, DMA/Value Options, LME, and PCC policy/procedure.

General Skill in the application of support techniques that are considered as evidence based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred and Minimum Position Qualifications:
High school diploma or GED equivalency with a minimum of one year of experience in an MH/SUD setting.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):
1) Valid driver’s License
2) Travel is required as part of this position and may use company supplied vehicle and/or use of personal vehicle as defined in PCC policy/procedure.
3) Must have the ability to operate telephone, fax machine, and computer hardware/software.
4) Must have the ability to write in a manner that is legible/readable/understandable.
5) Willingness to work in a high stress/risk environment that is driven by team performance
6) Must complete and remain in compliance with the following trainings/certifications:
a. First Aid/CPR
b. EBPI (A&B)
c. Blood Borne Pathogens
d. Medication Administration