jobs

Partial Hospital Coordinator

Phoenix Counseling & Crisis Centers

Gastonia, NC

$45,000 to $55,000 Yearly

Vision , Medical , Dental , Paid Time Off ,
Life Insurance , Retirement

Full-Time

General Definition:

The PH Program Coordinator assists in the bio-psychosocial assessment, case management, and treatment of patients under the supervision of the clinical manager. Primary responsibilities include group therapy, family therapy, facilitating treatment teams, and crisis management. The PH Coordinator develops, organizes, and implements clinical and program activities; directs the implementation and ensures compliance with related agency and accreditation standards which promote optimum health care delivery. The Coordinator is responsible for participating in performance improvement activities, addressing deficits, identifying new problem areas, and developing plans of action.

Performance Expectations (Quality and Quantity)

• Demonstrate the ability to engage consumers in a welcoming, hopeful, empathic manner regardless of disability or phase of recovery.
•Assists clients in developing strength-based, stage-wise treatment-matched person-centered plans that are designed to address identified needs.

• Advocates and provides options for support and services as needed and seeks out and develops community resources to meet the needs of assigned clients for activities and support services.

• Assesses and evaluates the needs of clients and continues caseload contact to develop goals.

• Demonstrate the ability to identify the stage of change and use interventions consistent with the stage of treatment.

• Advocates and provides options for support and services as needed and seeks out and develops community resources to meet the needs of assigned clients for activities and support services.

• Completes referral forms and clinical documentation necessary to obtain community-based services for clients as well as collaboration and communication with other SU/MH community partners.

• Assist clients with identifying changes in behavior, attitude, feelings, and thoughts that are triggers for relapse.

• Assist in the development of a relapse prevention plan and crisis plan utilizing a variety of supports including personal, community, and treatment interventions.

• Provide services and support to ensure that productivity standards are maintained at 80% for direct and indirect services to clients.

• Provides case management services for clients for support, rehabilitation, and/or crisis intervention purposes.

• Monitors and evaluates living situations, school, and/or program placements of clients to determine consistency of treatment and progress. Assists in commitment procedures when necessary as well as voluntary admissions.

• Provide education on self-help options such as 12-step programs, Dual Recovery, and other peer support groups.

• Support the use of prescribed medications to treat substance use and psychiatric disorders.

• Attends team meetings to review problems and plan solutions.

• Ensures that discharge planning activities are performed within the 72-hour requirement for clients being released from a hospital setting.

• Ensures that paperwork is maintained by agency, state, and accreditation body guidelines, policies, and procedures.
Maintains up-to-date knowledge and understanding of Medicaid Provider guidelines and other regulatory standards.
• Travels as needed to various locations throughout assigned areas to assess and evaluate the needs of clients and develop program goals.

• Maintain group attendance and meet productivity standards set by the supervisor. Work with community stakeholders to educate them on the program and maintain a flow of appropriate referrals to the program.

Primary Duties and Responsibilities

• Provides mental health evaluation, therapeutic intervention, and crisis intervention for consumers, as well as staff consultation on mental health issues.

• Provides emotional support and encouragement to consumer and their families.

• Coordinates activities with other staff as necessary, communicates psychological practice to staff members, and works with other staff members as part of the interdisciplinary treatment team.

• Maintains contacts with outside agencies and community resources to facilitate re-entry.

• Plans, prioritizes, and manages individual treatment programs by evaluating a consumer’s functioning; conducting intensive interviews; and gathering historical, legal, and technical data to determine and implement the most effective type of psychological intervention. Provides advanced psychological care to individuals and groups when this intervention is determined to be appropriate.

• Determines where specialized treatment is indicated to overcome major problems involving social dysfunctions, behavioral disorders, and/or severe risk of self or others and arranges for treatment.

• Participates in quality assurance review activities.

Maintains detailed case records and official reports on clients, charting and reviewing the treatment provided, recommendations made, progress of each case, and treatment planning, utilizing consultation as needed. Maintains statistics on caseload. Make specific referrals to psychiatrists, psychologists, medical staff, and chaplains.

Performance Expectations (Other):

• Shall attend assigned training and continuing education to maintain credentialing and privileging, to include, but not limited to:

• NC Credentialing as a Qualified Professional

• Required Training (NCI, CPR, First Aid, blood-borne pathogens, Consumer Rights)

• Adhering to the PCC Employee Code of Ethics

• Adhering to PCC clinical policy and procedures.

• Required training as defined in PCC HR Training and
• Development Policy and Procedure (I-B-006)

• Shall demonstrate the ability to work/be a part of an organizational and therapeutic team, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.

Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:

Personnel policies/procedures

Employee Ethics/Corporate Compliance/Consumer Rights

Service record documentation

Confidentiality/HIPAA

Clinical Policy and Procedure

Shall complete other duties as assigned by supervisor.

General Knowledge and Skills (will possess at the time of employment or will be expected to learn upon employment)

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence-based/best practices) of residential, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements (NC Division of MH/DD/SA ASAM/IPRS, DMA/Value Options, CCMH/LME, and PCC policy/procedure.

General Skill in the application of residential assessment/prevention/intervention techniques that are considered evidence-based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred Qualifications:

At a minimum the individual must meet the NC Division of MH/DD/SA requirements for a Qualified Professional.

Bachelor's degree in a behavioral science field from an accredited college/university and two years experience delivering clinical program services or a bachelor's degree in a non-behavioral science field from an accredited college/university and four years experience in delivering clinical program services. Credit may be given for previous clinical experience in other job positions, practicums, and internships as this experience relates to the provision of partial hospital service

Additional Job Requirements:

Must have the ability to effectively hear and communicate with other employees, professionals, law enforcement, magistrate the public, and persons served.

Must have physical mobility to respond and provide service in various community locations.

Must have reliable transportation, maintain a valid driver's license, and maintain adequate automobile insurance

Travel is required as part of this position and may use the company-supplied vehicle and/or use a personal vehicle with mileage reimbursement as defined in PCC policy/procedure.

Must operate a telephone, fax machine, and computer hardware/software.

Must write in a manner that is legible/readable/understandable.

Willingness to work in a high-stress/risk environment that is driven by team performance

Company Description

Phoenix is committed to providing easy access to a comprehensive range of behavioral health services in the Gaston, Lincoln, and Cleveland County communities. We deliver a continuum of care that includes screening, evaluation, crisis stabilization, sexual assault services, and both inpatient and outpatient treatment for mental illness, addictions, and developmental disabilities.

Why Work Here?

Phoenix where staff comes first.

Residental Support Worker

Phoenix Counseling & Crisis Centers

Lincolnton, NC

$16 to $18 Hourly

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement

Full-Time

General Position Description:

Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. This may include the following levels of care/services; Gaylain’s House of Hope (for female staff as applicable) and/or any other service assigned by supervisor. Primary duties include supporting the medical and clinical services being provided to consumers, to include; maintaining a safe and therapeutic environment, assisting consumers with basic needs, e.g., providing bedding/towels, assisting with meal preparation, washing clothing, motivational counseling to enhance service delivery, transportation, and other duties assigned by supervisor. This position will also be responsible for transportation of consumers on a daily basis for outpatient groups at Lincoln Outpatient.

Performance Expectations and Competencies:

1. Shall demonstrate the use of knowledge/skill/judgment and
provide24/7/365 crisis management services that evidence ethical
performance, and meet the needs of persons served and other stakeholders.

Performance tasks shall include, but not be limited to:

a. Under the direct supervision of a supervisor or Team Lead RN, shall utilize
knowledge/skill to maintain a safe and therapeutic environment and support
professional services that are provided within 24/7/365 services.

b. Use of least restrictive interventions to promote consumer autonomy and
assure safety for employees and other consumers on the unit.

c. Effective communication with consumers to enhance motivation and
commitment to recovery process.

d. Providing basic individual and group communication and support groups.

i. Daily Meditation

WRAP Groups

Orientation Groups
Exercise

Basic Skill Development

Social Activities

e. Taking accurate vital signs that include blood pressure, pulse, respirations and
monitoring general health status and safety and observing self-
administration or medication administration as applicable.

f. Consumer Documentation to include:

Understanding of rules and structure of unit

Self-medication and MAR forms.

g. Consumer Record Documentation to include:

Service Notes

Confidentiality and Privacy Practice Documentation

General admission and referral forms.

h. Transport of consumers to community resources.

i. Provide adequate supervision and adherence to the rules by the CTI
consumers

j. Monitor and report to supervisor any issues that become apparent with a
CTI consumer

k. Use of a community based team approach that utilizes the resources of the
community, consumer, and treatment team, to achieve positive consumer
outcome, stabilize the crisis and appropriate transitions the consumer to
needed services and supports .

l.         Shall demonstrate the ability to work/be a part of24/7/365 organizational
and therapeutic teams, and maintain positive working relationships with
  consumers, community stakeholders, referral organizations, and other
  employees/ departments of PCC.

m. Monitoring and maintaining internal control of consumer funds.

n. Shall develop a working knowledge of applicable organizational policy and
procedure and demonstrate compliance.
This shall include, but not be limited to:

• Personnel policies/procedures

• Employee Ethics/Corporate Compliance/Consumer Rights

• (All CSW’s/RSW’s are required to complete upon hire and annually thereafter
mandatory professional ethics training)

• Service record documentation

• Confidentiality/HIPAA

• Clinical Policy and Procedure

Medication administration(as required by supervisor)

2. Driver Responsibilities

a. Must be punctual in attendance and strictly maintain timing schedules.

b. Maintain logs and document details which their employer seeks during the
work hour.

c. Must be expert in maintaining and handling of vehicles.

d. Required to maintain regular checks on their vehicles and report malfunctions to the management as soon as possible.

e. Confirm pick up schedule 24 hours in advance.

f. Maintain consumer confidentiality.

g. Securely maintain consumer information.

h. Adhere to PCC Employee Code of Contact and all PCC policies and
procedure.

3. Shall complete other duties as assigned by supervisor.

General Knowledge and Skills Required for Position:

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements, NC Division of MH/DD/SA, ASAM/MCO, CARF and PCC policy/procedure.

General Skill in the application of crisis assessment/prevention/intervention techniques that are considered as ethical evidence based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred and Minimum Position Qualifications:

1. At a minimum, the individual must meet the NC Division of MH/DD/SA
requirements for Paraprofessional.

2. High School Diploma or equivalent.

3.        At least one (1) year experience in delivering clinical crisis services. Credit
  may be given for previous crisis experience in other job positions, practicums,
  and internships as this experience relates to the provision of crisis services.

4. Preference may be given for individuals that are a Certified Peer Support
Specialist (or pursing certification) or Alcohol and Drug Counselor.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle):

1. Valid driver’s license (may be waived by supervisor if individual is a certified
peer support specialist or CSAC)

2. 24/7/365 shift work is required for this position that may include availability
by phone to work shifts and cover increased acuity on unit or as requested
by supervisor.

3. Must have the ability to lift up to 20 pounds.

4. Must have the ability to move freely and be mobile for a minimum of 6 - 8

hours during work shift.

5. Travel is required as part of this position and may use company supplied
vehicle.

6. Must have the ability to operate telephone, fax machine, and computer
hardware/software.

7. Must have the ability to write in a manner that is
legible/readable/understandable.

8. Willingness to work in a high stress/risk environment that is driven by team
performance

9. Transportation to and from work in various environmental conditions as
24/7 services are essential services that must operate 24/7/365.

10. Must complete and remain in compliance with the following
trainings/certifications:

1. First Aid/CPR

2. EBPI – A/B

3. Blood Borne Pathogens

4. Medication Management

5. Others as specified by program requirements.

Company Description

Why Work Here?

Phoenix where staff comes first.

Mental Health/Substance Use Counselor/Clinician

Phoenix Counseling & Crisis Centers

Gastonia, NC

$45,000 to $50,000 Yearly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

General Position Description:

Individuals in this position are considered to be licensed behavioral health professionals and at a minimum meet the requirements for NC Qualified Professional for the counselor level and full/associate level licensure for the clinician level. Individuals may provide services to consumers with substance abuse and/or mental health disorders... Individuals must maintain certification and associate (provisional) licensure in substance abuse and/or mental health. Duties include, but are not limited to, completing screening/evaluations, Person-Centered planning, arranging for needed services/supports,

linking consumer’s community resources and natural supports, providing psycho-educational group activities, group & individual counseling, life skills training, disease management, and administering drug screens.

Performance Expectations and Competencies

Shall demonstrate the ability to utilize knowledge/skill/judgment to provide treatment services that evidence quality, performance-based, and meet the needs of persons served by accrediting/licensing bodies, and purchasers of service.

Performance tasks shall include:

Perform screening, evaluation, and development of the Person-Centered Plan and document progress/lack of progress towards meeting goals/objectives specified in the PCP.

Individual/family counseling, process, and psycho-educational groups that promote the development of knowledge and skills related to recovery from substance abuse and mental health disorders.

The ability to effectively utilize clinical supervision to enhance professional growth and promote the recovery of persons served.

Purchaser of service requirements related to managed health care, i.e., authorizations.

Adhere to the PCC Employee Code of Ethic

Shall maintain required documentation per agency policy and procedure. Performance tasks shall include:

Maintain accurate service and billing documentation that communicates the service(s) provided. Documentation shall maintain compliance with PCC policy/ procedure, the purchaser of service requirements (NC Division of MH/DD/SA, DMA/Medicaid, LME); and, accrediting/regulatory bodies (CARF and NC Statute/APSM rules).

• Must submit service and billing documentation promptly as specified by the clinical manager.

• Must meet productivity standards as specified by the Clinical Manager.

• Shall demonstrate the ability to assess the needs and coordinate services and resources for consumers and meet performance expectations that include:

• Coordinate initial and ongoing assessment of consumer needs in the following domains (Psychiatric, Medical/Dental, Residential, Entitlements, Vocational, Financial, Social, Legal, Transportation, and ADLs.)

• Provide training to consumers to build recovery skills in daily living, work readiness, socialization, adaptation, etc.

Arrange for consumers to receive needed services in each of the above domains.

• Monitor the effectiveness of services on an ongoing basis.

Link consumers to community resources and natural supports.

Transport consumers to community resources as needed.

• Shall attend assigned training and continuing education to maintain credentialing and privileging, to include, but not limited to:

Must meet NC Credentialing standards as a Qualified Professional...

• Attends individual, group, and mandatory supervision/training as specified by the Clinical Manager.

• Specific training for special populations, Gender Specific, HIV, Adolescent, Dual-Diagnosis.

• Shall demonstrate the ability to work/be a part of organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, purchasers of service, and other employees/departments of PCC.

Shall complete other duties as assigned by the Clinical Manager.

General Knowledge, Skill, and Competencies:

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence-based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements (NC Division of MH/DD/SA ASAM/IPRS, DMA/Value Options, LME’s, and PCC policy/procedure.

General Skill in the application of needs assessment/prevention/intervention techniques that are considered evidence-based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred and Minimum Position Qualifications:

MH/SA Counselor II

Bachelor's or Master’s degree from a four-year college or university in a human services field; and two years of related experience with the MH/SA population.

Bachelors or Master’s degree in a non-human service field; and four years of related experience with the MH/SA population.

Must meet the NC Division of MH/DD/SA requirements for Qualified Professional for the primary population of consumers served.

CSAC certification preferred.

MH/SA Clinician II

Master’s degree from a four-year college or university in a human services field; and two years of related experience with the MH/SA population.

Must possess a valid clinical licensure such as Associate (provisional) licensure such as LCSW-A, LCAS-A, LPC-A, LMFT-A, etc.

MH/SA Clinician III

Master’s degree from a four-year college or university in a human services field; and two years of related Experience with the MH/SA population.

Must possess a valid clinical licensure LCSW, LCAS, LPC, LMFT, etc. (preference will be given to LCSW and/or LCAS due to need for IVC requirements)

Psych Tech

Phoenix Counseling & Crisis Centers

Gastonia, NC

$18 to $21 Hourly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

General Position Description:

Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. This may include the following levels of care/services; Gaylain’s House of Hope (for female staff as applicable) and/or any other service assigned by the supervisor. Primary duties include supporting the medical and clinical services being provided to consumers, including; maintaining a safe and therapeutic environment, assisting consumers with basic needs, e.g., providing bedding/towels, assisting with meal preparation, washing clothing, motivational counseling to enhance service delivery, transportation, and other duties assigned by supervisor.

Shall demonstrate the use of knowledge/skill/judgment and provide 24/7/365 crisis management services that evidence ethical performance, and meet the needs of persons served and other stakeholders. Performance tasks shall include, but not be limited to:

Under the direct supervision of a supervisor or Team Lead RN, shall utilize knowledge/skill to maintain a safe and therapeutic environment and support professional services that are provided within 24/7/365 services.

Use of least restrictive interventions to promote consumer autonomy and assure safety for employees and other consumers on the unit.

Effective communication with consumers to enhance motivation and commitment to the recovery process.

Providing basic individual and group communication and support groups.

• Daily Meditation

• WRAP Groups

• Orientation Groups

• Exercise

• Basic Skill Development

• Social Activities

Taking accurate vital signs that include blood pressure, pulse, respirations monitoring general health status and safety, and observing self-administration or medication administration as applicable.

Consumer Documentation to include:

Understanding of rules and structure of the unit

Self-medication and MAR forms.

Consumer Record Documentation to include:

• Service Notes

• Confidentiality and Privacy Practice Documentation

• General admission and referral forms.

• Transport of consumers to community resources.

• Provide adequate supervision and adherence to the rules by the CTI consumers

• Monitor and report to supervisor any issues that become apparent with a CTI consumer

• Use of a community-based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcomes, stabilize the crisis, and appropriately transition the consumer to needed services and supports.

• Shall demonstrate the ability to work/be a part of 24/7/365 organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.

• Monitoring and maintaining internal control of consumer funds.

Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:

• Personnel policies/procedures

• Employee Ethics/Corporate Compliance/Consumer Rights

• (All CSWs/RSWs are required to complete upon hire and annually thereafter mandatory professional ethics training)

• Service record documentation

• Confidentiality/HIPAA

• Clinical Policy and Procedure

• Medication administration(as required by supervisor)

Shall complete other duties as assigned by supervisor.

• General Knowledge and Skills Required for the Position:

• General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence-based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements, NC Division of MH/DD/SA, ASAM/MCO, CARF and PCC policy/procedure.

• General Skill in the application of crisis assessment/prevention/intervention techniques that are considered ethical evidence-based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):

• Valid driver’s license (may be waived by a supervisor if the individual is a certified peer support specialist or CSAC)

24/7/365 shift work is required for this position which may include availability by phone to work shifts and cover increased acuity on the unit or as requested by the supervisor.

• Must have the ability to lift to 20 pounds.

• Must have the ability to move freely and be mobile for a minimum of 6 - 8 hours during work shift.

• Travel is required as part of this position and may use the company-supplied vehicle and/or use of personal vehicle with mileage reimbursement as defined in PCC policy/procedure.

• Must have the ability to operate a telephone, fax machine, and computer hardware/software.

• Must have the ability to write in a manner that is legible/readable/understandable.

• Willingness to work in a high-stress/risk environment that is driven by team performance

• Transportation to and from work in various environmental conditions 24/7 services are essential services that must operate 24/7/365.

Must complete and remain in compliance with the following training/certifications:

• First Aid/CPR

• EBPI – A/B

• Blood Borne Pathogens

• Medication Management

Others as specified by program requirements.

• Essential Equipment Routinely Used In This Position:

• Computer and Software to include: Microsoft Office, Internet, and other database software

• Telephone

• Driving of automobile

• Fax machine

• Blood pressure, temperature equipment

Company Description

Why Work Here?

Phoenix where staff comes first.

Tailored Care
Management Manager

Phoenix Counseling & Crisis Centers

Gastonia, NC

$60,000 to $70,000 Yearly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

Job Description

Tailored Care management is provider-based, performed at the site of care, in the home, or in the community, through face-to-face interaction between beneficiaries, providers, and care managers. Provider-based care management will promote whole-person care, foster high-functioning integrated care teams, and drive toward better health outcomes. The model will require provider organizations to coordinate physical health, behavioral health, and IDD /traumatic brain injury (TBI) services. Since only some duties associated with this position may be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered incidental in the performing of their duties.

Through Tailored CM, Behavioral Health I/DD Tailored Plan beneficiaries will have a single designated care manager supported by a multidisciplinary care team to provide whole-person care management that addresses all of their needs, spanning: physical health, behavioral health, I/DD, traumatic brain injuries (TBI), pharmacy, long-term services and supports (LTSS) and unmet health-related resource needs. Tailored Care Management will:

The primary responsibilities of the Behavioral Health Care Manager are to promote the whole person, and integrated care by planning, coordinating, tracking, closing gaps in care, and monitoring care to individuals to achieve the key goals of the behavioral health tailored plans.

Be available throughout a beneficiary’s enrollment in a Behavioral Health I/DD Tailored Plan.

Requirements

Care management staff. The organization must be able to ensure that all care managers, supervising care managers, and care manager extenders providing Tailored Care Management meet the following minimum qualification requirements.

Care managers serving all members must have the following minimum qualifications:

Master’s degree in a human service field with 2 years experience working directly with individuals with behavioral health conditions (if serving members with behavioral health needs) or with an I/DD or a TBI (if serving members with DD /TBI).

Provisional/full licensure required (LCSW/LCMHC/LCAS/LMFT)

Care managers serving members with LTSS need two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above.

Valid driver’s license.

Experience in Microsoft Office products 365 (Word PowerPoint, Outlook, and Excel).

Mobile Crisis Paraprofessional

Phoenix Counseling & Crisis Centers

Gastonia, NC

$20 to $23 Hourly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

Job Description

Mobile Crisis Paraprofessional positions are located at Cleveland and Gaston Crisis & Recovery Centers.

General Position Description:

Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. Primary duties include supporting the medical and clinical services being provided to consumers, including; maintaining a safe and therapeutic environment, assisting consumers with basic needs. Provide transportation of consumers on an as needed basis.

Performance Expectations and Competencies

• Use of least restrictive interventions to promote consumer autonomy and assure safety for
employees and other consumers on the unit.

• Effective communication with consumers to enhance motivation and commitment to the
recovery process.

• Taking accurate vital signs that include blood pressure, pulse, respirations monitoring
general health status and safety, and observing

• Intake/ assessment and client monitoring.Triage consumer by
( BP, UDS, removal of personal items)

• Completing the triage assessments via Echo systems

• Safety checks on consumer while awaiting clinical assessment

• Provide hygiene kits for consumer to shower and change into program approved attire.

• Self-administration or medication administration as applicable.

Consumer Documentation to include:

Understanding of rules and structure of the unit

Consumer Record Documentation to include:

• Service Notes

• Confidentiality and Privacy Practice Documentation

• General admission and referral forms.

• Transport of consumers to referral program for continued support.

• Provide adequate supervision and adherence to the rules by the CTI consumers

• Monitor and report to supervisor any issues that become apparent with a CTI consumer

• Monitoring and maintaining internal control of consumer funds.

• Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:

• Personnel policies/procedures

• Employee Ethics/Corporate Compliance/Consumer Rights

(All CSWs/RSWs are required to complete upon hire and annually thereafter mandatory professional ethics training)

• Service record documentation

• Confidentiality/HIPAA

• Clinical Policy and Procedure

• Shall complete other duties as assigned by supervisor.

General Knowledge and Skills Required for the Position:

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence-based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements, NC Division of MH/DD/SA, ASAM/MCO, CARF and PCC policy/procedure.

General Skill in the application of crisis assessment/prevention/intervention techniques that are considered ethical evidence-based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred and Minimum Position Qualifications:

• At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Paraprofessionals.

• High School Diploma or equivalent.

• At least one (1) year experience in delivering clinical crisis services. Credit may be given for previous crisis experience in other job positions, practicums, and internships as this experience relates to the provision of crisis services.

• Preference may be given to individuals who are a Certified Peer Support Specialist (or pursuing certification)

• Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):

• Valid driver’s license (may be waived by a supervisor if the individual is a certified peer
support specialist or CSAC)

• 24/7/365 shift work is required for this position which may include availability by phone to
work shifts and cover increased acuity on the unit or as requested by the supervisor.

• Must have the ability to lift to 20 pounds.

• Must have the ability to move freely and be mobile for a minimum of 6 - 8 hours during work
shift.

• Travel is required as part of this position and may use the company-supplied vehicle and/or
use of personal vehicle with mileage reimbursement as defined in PCC policy/procedure.

• Must have the ability to operate a telephone, fax machine, and computer
hardware/software.

• Must have the ability to write in a manner that is legible/readable/understandable.

• Willingness to work in a high-stress/risk environment that is driven by team performance

• Transportation to and from work in various environmental conditions 24/7 services are
essential services that must operate 24/7/365.

Must complete and remain in compliance with the following training/certifications:

• First Aid/CPR

• EBPI – A/B

• Blood Borne Pathogens

• Medication Management

• Others as specified by program requirements.

• Essential Equipment Routinely Used In This Position:

• Computer and Software to include: Microsoft Office, Internet, and other database software

• Telephone

• Driving of automobile

• Fax machine

• Blood pressure, temperature equipment

Company Description

Why Work Here?

Phoenix where staff comes first.

Mental Health/Substance Use Clinician (Child/Adolescent)

Phoenix Counseling & Crisis Centers

Gastonia, NC

$50,000 to $60,000 Yearly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

General Position Description:

Individuals in this position are considered to be licensed behavioral health professionals. Individuals may provide services to consumers with substance abuse and/or mental health disorders. Individuals must maintain certification and licensure in substance abuse and/or mental health. Duties include but are not limited to, completing screening/evaluations, Person-Centered Planning, arranging for needed services/supports, linking the consumer to community resources and natural supports, providing psycho-educational group activities, group & individual counseling, life skills training, disease management, administering drug screens, and providing supervision to unlicensed professional staff.

Performance Expectations and Competencies

Shall demonstrate the ability to utilize knowledge/skill/judgment to provide treatment services that evidence quality, and performance, and meet the needs of persons served, accrediting/licensing bodies, and purchasers of service.

Performance tasks shall include:

• Perform screening, evaluation, and development of the Person Centered Plan and document progress/lack of progress towards meeting goals/objectives specified in the PCP.

• Individual/family counseling, process, and psycho-educational groups that promote the development of knowledge and skills related to recovery from substance abuse and mental health disorders.

• The ability to effectively utilize clinical supervision to enhance professional growth and promote the recovery of persons served.

• Purchaser of service requirements related to managed health care, i.e., authorizations.

• Adhere to the PCC Employee Code of Ethics

• Provision of supervision to LCSW-A, LCMHC-A, LCAS-A, LMFT-A

• Ensure adequate coverage of child/youth services at all times.

• Shall maintain required documentation per agency policy and procedure. Performance tasks shall include:

• Maintain accurate service and billing documentation that communicates the service(s) provided. Documentation shall maintain compliance with PCC policy/ procedure, purchaser of service requirements (NC Division of MH/DD/SA, DMA/Medicaid, MCO’s); and, accrediting/regulatory bodies (CARF and NC Statute/APSM rules).

• Must submit service and billing documentation promptly

• Must meet productivity standards as specified by Chief Clinical Officer

• Complete clinical supervision documentation as required.

• Shall demonstrate the ability to assess the needs and coordinate services and resources for consumers and meet performance expectations that include:

• Provide training to consumers to build recovery skills in daily living, work readiness, socialization, adaptation, etc.

• Arrange for consumers to receive needed services in each of the above domains.

• Monitor the effectiveness of services on an ongoing basis.

• Link consumers to community resources and natural supports.

• Transport consumers to community resources as needed

• Shall attend assigned training and continuing education to maintain credentialing and privileging, to include, but not limited to:

• Must meet NC Credentialing standards as a Qualified Professional.

• Attends individual, group, and mandatory supervision/training as specified by
Chief Clinical Office

• Specific training for special populations, Gender Specific, HIV, Adolescent, and
Dual-Diagnosis.

• Shall demonstrate the ability to work/be a part of organizational and therapeutic teams, and
maintain positive working relationships with consumers, community stakeholders, referral
organizations, purchasers of service, and other employees/departments of PCC.

• Shall complete another task as assigned by Chief Clinical Officer

General Knowledge, Skill, and Competencies:

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence-based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements (NC Division of MH/DD/SA ASAM/IPRS, DMA/Value Options, LME’s, and PCC policy/procedure.

• MH/SA Clinician II

• Master’s degree from a four-year college or university in a human services field; and two

years of related experience with the MH/SA population.

• Must possess a valid clinical licensure such as Associate (provisional) licensure such as
LCSW-A, LCAS-A, LCMHC-A, LMFT-A, etc.

• MH/SA Clinician III

• Master’s degree from a four-year college or university in a human services field; and two
years of related experience with the MH/SA population.

• Must possess a valid clinical licensure LCSW, LCAS, LCMHC, LMFT, etc.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):

• Must have reliable transportation, maintain a valid driver’s license, and maintain adequate
automobile insurance.

• Must have the ability to operate a telephone, fax machine, and computer
hardware/software

• Must have the ability to effectively hear and communicate.

• Travel is required as part of this position and the use of personal vehicles.

• Occasional lifting/moving of at least 25 pounds.

Company Description

Why Work Here?

Phoenix where staff comes first.

Mobile Crisis Counselor/Clinician

Phoenix Counseling & Crisis Centers

Gastonia, NC

$41,000 to $50,000 Yearly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

Job Description

We are seeking a Mobile Clinical Counselor/Clinician to join our team! You will provide recovery-oriented rehabilitation services in group or individual settings. In general, under the direct supervision of the immediate supervisor or clinical manager, the individual is responsible for providing community-based crisis services that are aimed at the prevention, intervention, and immediate stabilization of crisis events experienced by MH/DD/SA consumers or consumers experiencing emotional distress in response to a crisis.

Responsibilities:

Establish open lines of communication for individuals with mental or emotional issues

Offer assistance to individuals with substance abuse issues

Provide prevention-oriented therapy

Implement and review treatment plans

Collaborate with additional treatment providers and placement agencies

Ensure all documentation is completed in a timely manner

Qualifications:

Previous experience in mental health counseling or other related fields

Familiarity with community mental health resources

Excellent written and verbal communications skills

Ability to build rapport with clients

Strong leadership qualities

Preferred Qualifications:

Mobile Crisis Counselor

At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Associate Professional or Qualified Professional.

Bachelor’s degree in a behavioral science field from an accredited college/university and meet NC Division of MH/DD/SA Professional (QP or AP) credentialing requirements.

At least one (1) year of experience delivering clinical Crisis services. Credit may be given for previous clinical experience in other job positions, practicums, and internships as this experience relates to providing crisis services.

CSAC certification may be required for some positions.

Company Description

Why Work Here?

Phoenix where staff comes first.

Crisis Nurse (RN/LPN)

Phoenix Counseling & Crisis Centers

Gastonia, NC

$32 to $42 Hourly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

Job Description

Crisis Nurse (RN & LPN) positions are available at Cleveland and Gaston Crisis & Recovery Centers.

We are seeking RNs And LPNs - Facility Crisis Services SA to join our team! You will be responsible for delivering high-quality care to assigned patients.

Under general supervision, provides professional psychiatric nursing care to acutely and chronically ill mental health, substance abuse, and developmentally disabled consumers within a 24/7/365 crisis unit. A crisis nurse performs the full range of psychiatric nursing duties. Work assignments require a thorough knowledge of behavioral health practices and procedures, laws and regulations, the ability to work independently, and involve team leader shift responsibility for crisis therapists, counselors, and support workers.

Qualifications:

Previous experience in nursing or other medical fields

Familiarity with medical tools and equipment

Ability to build rapport with patients

Compassionate and caring demeanor

Excellent written and verbal communication skills

Observes assigned consumers on a daily basis to identify, interpret, and document physical and emotional status and/or patterns, such as assaultive or suicidal behavior, and response to treatment or medication; as part of a multi-disciplinary team, assists in formulating a diagnosis and developing and implementing individualized consumer treatment plans based on observations; provides crisis intervention to those individuals experiencing acute episodes.

Participates in or leads individual or group counseling sessions, family conferences, and recreational and social therapy sessions to assist consumers in understanding the nature of emotional and physical problems, accepting the need for treatment and addressing issues such as communicable disease and family planning; participates in departmental and team meetings to discuss consumer care and progress, shift activity, and program policies and procedures.

Accurately take and administer physician/NP orders. Administers psychotropic medications to consumers, monitors use, calls in medication orders to pharmacies, and documents reactions; instructs consumers on the purpose, dosage, and side effects of medication, and explains the legal process related to the consumer's refusal to take prescribed medication.

Obtains medical, psychiatric, social, and family histories of new admissions; takes and records vital signs; obtains lab specimens; assists physicians with exams; schedules and arranges for special tests; develops discharge plans; maintains timely and accurate charts and logs; monitors supplies; and may draw blood.

Aids consumers in obtaining proper medical care, after release or during hospitalization, by identifying community agencies and resources to assist consumers with stabilization while living in the community; interact with private medical facilities, courts, and county and State agencies to express concerns of the consumer and to discuss treatment; testifies in court as to the consumer's mental and physical condition

Preferred and Minimum Position Qualifications:

Possession of a valid Registered Nurse license issued by the North Carolina State Board of Registered Nursing or LPN credentials.

One year of experience in an acute psychiatric care or consumer community mental health facility.

Company Description

Why Work Here?

Phoenix where staff comes first.

Crisis Counselor/Clinician

Phoenix Counseling & Crisis Centers

Gastonia, NC

$40,000 to $50,000 Yearly

Vision , Medical , Dental , Life Insurance , Retirement

Full-Time

Job Description

Crisis Clinician positions are available at Cleveland and Gaston Crisis & Recovery Centers.

We are seeking a Crisis Clinician to join our team! You will be responsible for the assessment, diagnosis, and treatment of assigned patients. In general, under the direct supervision of the immediate supervisor or clinical manager, the individual is responsible for providing community/facility based Crisis services that are aimed at the prevention, intervention, and immediate stabilization of Crisis events experienced by MH/DD/SA consumers or consumers experiencing emotional distress in response to a Crisis. Examples of Crisis services shall include community Crisis response and Crisis prevention/intervention.

Responsibilities:

Diagnose and establish patient treatment plans

Monitor and report changes in patient symptoms or behavior

Communicate with collaborating physicians or specialists regarding patient care

Educate patients about health maintenance and disease prevention

Facilitate referrals to other healthcare professionals and medical facilities

Maintain accurate patient medical records

Provide advice and emotional support to patients and their family members

Qualifications:

• Previous experience in nursing or other medical field familiarity with medical software and equipment

• Ability to build rapport with patients

• Strong problem-solving and critical-thinking skill ability to thrive in a fast-paced environment

• Qualifications for Crisis Counselor II

• Bachelor’s or Master’s degree from a four-year college or university in a human services field; and two years of related experience with the MH/SA population.

• Bachelor’s or Master’s degree from a four-year college or university in a non-human services field; and four years of related experience with the MH/SA population.

• Must meet the NC Division of MH/DD/SA requirement for a Qualified Professional.

Qualifications for Crisis Clinician II

Master’s degree from a four-year college or university in a human services field; and two years of related experience with the MH/SA population.

Must possess valid clinical licensure such as Associate (provisional) licensure such as LCSW-A, LCAS-A, LPC-A, LMFT-A, etc.

Qualifications for Crisis Clinician III

Master’s degree from a four-year college or university in a human services field; and two years of related experience with the MH/SA population.

Must possess a valid clinical licensure LCSW, LCAS, LPC, LMFT, etc. (preference will be given to LCSW and/or LCAS due to the need for IVC requirements)

Company Description

Why Work Here?

Phoenix where staff comes first.

Additional Services We Provide